Last updated: 8 August 2026

Trains and Terrains ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you use our website or purchase our products.

When you use our website or place an order, we may collect:

• Your name and contact details.
• Billing and delivery address.
• Email address and telephone number.
• Account login details, where you create an account.
• Order history and details of products purchased.
• Information you provide when contacting us through our website, email, telephone or social media.

We do not intentionally collect sensitive personal information.

We use your information to:

• Process and fulfil your orders.
• Arrange delivery of your purchases.
• Manage your customer account.
• Respond to enquiries and provide customer support.
• Keep records of purchases and transactions.
• Meet our legal and accounting obligations.
• Prevent or investigate fraudulent or unlawful activity.

We do not use your information for advertising or tracking purposes beyond what is necessary to operate our website and services.

Payments may be processed through PayPal, Stripe and GoDaddy's payment services. Payment providers may collect and process payment information in accordance with their own privacy policies.

Trains and Terrains does not normally have access to or store your full payment card details.

Our website does not currently use analytics or advertising tracking services.

Our website may use essential cookies or similar technologies required for the website to function properly, such as maintaining your shopping basket or customer account.

We only share personal information where necessary to operate our business, fulfil your order, provide services to you, or comply with legal obligations.

This may include sharing relevant information with payment providers, website/service providers and delivery providers.

We do not sell or rent your personal information to third parties.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including maintaining customer and transaction records where required by UK law.

Under UK data protection law, you may have rights including the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your information where there is no legal reason for us to retain it.
• Object to or request restriction of certain processing.
• Request a copy of your personal information in certain circumstances.

To exercise your rights, please contact us using the contact details provided on our website.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Trains and Terrains through the contact details provided on our website.

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will always be published on this page.